Streamline Solutions (UK) Ltd is committed to protecting your privacy. In general, we use the information we collect about you to:

help our members provide more personalised services to you
provide information services to relevant third parties
improve the features and services we offer
support our own marketing and promotion efforts.
‘We’ are Streamline Solutions (UK) Ltd, 15 Borough House, Marlborough Road. Banbury OX16 5TH. Company Registration Number: 5181721. We are registered under the Data Protection Act 1998, number PZ8677124. We provide this website to the estate agent to display properties they are marketing. We are not estate agents ourselves.

Searching and viewing properties

When you use the site we anonymously record the details of the searches you make and the properties you look at. We make this data available to our estate agent to help them monitor their properties performance on the site and to gauge market interest in their areas. This data is not personally identifiable i.e. we can’t tell which properties you or any other person are looking at or have looked at.

The following features, by their nature, require and make use of personally identifiable information.

Sending emails

When you use the ‘Make Enquiry’ forms on the site we record your answers to the questions. The information is sent to the agent you are contacting to help them provide a more personalised service.

Recommend to a friend

When you use the ‘recommend to a friend’ feature of the site we record which properties have been sent so we can track their popularity. We record the other details provided in the email for internal monitoring of the service but we will NOT add this information to our mailing lists to protect you and the recipient’s privacy.

Registering with the estate agent

If you register with the estate agent we save the details you provide (they are the same as are on the email forms). You can update your details at any time via the ‘My Account’ page on our site. When you are signed in, we automatically pre-fill your saved details on the contact agent form.

Saving properties

If you register an account on the site and use the ‘Save search’ feature to save properties you are interested in, we can identify which properties you have saved. We do not currently make this individual information available to anyone other than the agent themselves.

Using the ‘email subscription’ feature

If you register with the agent and use the ’email subscription’ feature to receive notification when new properties matching your criteria are added to the site, we record the settings you use and which properties have been sent to you. If you are signed in when you send an email to the agent, we include these settings to help them provide more personalised services to you. We do not currently make information about which properties have been sent to individuals available to anyone else other than the agent themselves.

Who has access to the information you provide or we collect

We have access to the information described above. We may aggregate the information to identify patterns which we can use in our marketing and to help us improve our services and features. When our service is available on other partner websites, our partners have access to information recorded from their site as described above, subject to their own privacy policies.

Our partner websites (or the members you send emails to) may provide any of the information we collect to carefully screened third parties who may wish to inform you of appropriate products or services. If you do not want us, our members or partner websites to pass your information on to third parties, you can opt out using the privacy settings on the email forms or if you are a registered user, your ‘My Account’ page.

We will not disclose your information to any other third party without your permission unless we are required to do so by law.

Access to, changing or removing the information we hold

Registered users can update their information, change settings or cancel their membership on their ‘my details’ page once signed in.

MyWigWam subscribes to the mail preference scheme which regulates unsolicited addressed mail. For more information about the scheme visit ‘http://www.dma.org.uk’.

Sessions & tracking

Like many websites, we use "sessions" to enable us to personalise your visits to this website, simplify the signing-in procedure, keep track of your preferences and to track the usage of this website. Sessions are server side information records that contain your account information, and are combined with property information to provide tracking functionality.

Like all websites, our servers automatically record ‘log files’ containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used that help us to monitor and improve the service. This information is not personally identifiable.

Security, storage and transfer of information

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use various measures to restrict electronic access.

All of the information we collect or record is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. You can update the personal information that you give us at any time by clicking on the ‘My Account’ page.

Third party websites or contacts

This site may contain links to websites or companies we have no control over. If you visit those sites you should check you are happy with their own privacy policies and terms of use before providing any personal information.

Communications

From time to time we may need to send you emails, e.g. to confirm or remind you of your registration details. By registering you accept this can happen.

We’d also like to send you occasional emails with details of services or features we feel you would benefit from or to gather feedback. If you are a registered user you can opt-out of receiving these kinds of emails on the ‘My Account’ page.

Changes to the policy

We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. If you are a registered user, we will give you notice of the changes.